MYONIQ NUTRITION — RETURN & REFUND POLICY
Effective Date: November 2025
Website: www.myoniqnutrition.com
Brand Ownership: MYONIQ Nutrition is a registered brand of MYONIQ LLC.
🧾 1. Overview
At MYONIQ Nutrition, your satisfaction is our priority. Every order is carefully prepared and fulfilled, to ensure premium quality and secure delivery.
If you’re not completely satisfied with your purchase, we’ll gladly help — provided your item meets the conditions below.
📦 2. Return Eligibility
To qualify for a return or exchange:
- The item must be unopened, unused, and in its original packaging.
- The return request must be submitted within 30 days of delivery.
- Proof of purchase (order confirmation or receipt) is required.
For health and safety reasons, opened or partially used supplements cannot be returned.
🚚 3. Non-Returnable Items
We cannot accept returns for:
- Opened or used supplements
- Personalized or promotional products
- Clearance or final-sale items
- Gift cards or downloadable content
🧠 4. Return Process
- Contact Us First
Email support@myoniqnutrition.com within 30 days of receiving your order.
Include:
Order ID #
Product name(s)
Reason for return
Photos (if item arrived damaged) - Receive Authorization
Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and return address. - Ship the Item
Pack securely in original packaging.
Include your RMA number inside the package.
Ship via a trackable method; customer is responsible for return shipping costs unless the item was damaged or incorrect.
💰 5. Refunds
After we receive and inspect your return:
- Approved refunds are issued to the original payment method within 7–10 business days.
- Original shipping fees are non-refundable.
- If the product is found opened or damaged upon return, a partial refund or store credit may be issued at our discretion.
🧾 6. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery.
Please include clear photos of the package and product.
We’ll arrange a replacement or full refund at no extra cost.
⚠️ 7. Order Cancellations
Orders may be cancelled within 2 hours of placement and before processing begins.
Once an order has entered fulfillment (“Accepted”), it can no longer be changed or cancelled.
🌍 8. International Orders
International customers (outside USA) are responsible for:
- All customs duties, VAT, or import taxes
- Return shipping fees for international returns
Returns or reshipments may take up to 4–6 weeks due to customs procedures.
🧾 9. Exchanges
At this time, we do not process direct exchanges.
To receive a different item, please return the original product for a refund and place a new order.
📦 10. Lost or Stolen Packages
If a package shows as Delivered but you haven’t received it:
- Verify with household members, neighbors, or building management.
- Wait 24–48 hours; carriers occasionally mark packages “Delivered” early.
- If still missing, contact support@myoniqnutrition.com and we’ll assist with carrier claims.
🕒 11. Processing Time
After your returned item arrives at our facility, please allow up to 10 business days for inspection and refund processing.
An email confirmation will be sent once your refund is issued.
⚖️ 12. Disclaimer
MYONIQ Nutrition, operated by MYONIQ LLC, reserves the right to deny any return or refund that does not meet the policy conditions.
This policy complies with Supliful’s fulfillment standards to ensure consistency, safety, and customer satisfaction.
📬 13. Contact Us
For any questions about returns, refunds, or damaged items, contact:
MYONIQ LLC — Customer Support
📧 support@myoniqnutrition.com
🌐 www.myoniqnutrition.com